🔒 TSM Tool Privacy Policy

This Privacy Policy explains how tsm-tool.net ("we", "us", "the site") handles information when you use our website, create a TSM Tool account, place an activation order, or contact our support. We aim to collect as little personal information as possible and to use it only to provide and support the service.

Information We Collect

• Account details — the username and email address you provide when you register or place an activation order. These are used to apply your activation to the correct account.
• Support messages — information you send us through live chat, WhatsApp, Telegram, or email, including the contents of your message.
• Basic technical data — standard web/server log data such as IP address, browser type, and pages viewed, which is generated automatically when any website is visited.

We do not collect or store payment card details on this website. Purchases are completed through our third-party order partner (see below), which handles payment processing on its own platform.

How We Use Your Information

• To create your account and apply your TSM Tool activation for the period you purchased.
• To respond to your questions and provide technical support.
• To send important service messages about your order or account.
• To keep the website secure and working correctly.

Third-Party Services We Use

Some features rely on trusted third-party providers, each with their own privacy policies:

• Crisp — powers the live-chat widget. It may set cookies and process the messages you send through chat.
• iPhone Unlocking Store — our order/payment partner that processes purchases.
• WhatsApp & Telegram — used for optional support and updates if you choose to contact us there.
• Google Fonts — used to display the website's fonts.

We recommend reviewing the privacy policies of these providers for details on how they handle data.

Cookies

The site uses a small number of cookies needed for core functionality and for the live-chat widget. You can control or delete cookies through your browser settings; disabling some cookies may affect the live-chat feature.

How We Share Information

We do not sell your personal information. We share it only where necessary to deliver the service — for example, with our order partner to complete a purchase, or with our support tools to answer your messages — or where required by law.

Data Retention & Security

We keep account and order information for as long as needed to provide the service and to meet legal or record-keeping requirements, then remove it when it is no longer needed. We apply reasonable measures to protect your information, but no method of transmission over the internet is completely secure.

Your Choices & Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make a request, please contact us using the support channels below and we will assist you.

Children

TSM Tool is a professional service intended for adult technicians and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was most recently revised. Continued use of the site after changes means you accept the updated policy.

Contact Us

For any privacy questions or requests, reach us through the live chat on this site, via WhatsApp, or through our official Telegram channel. See also our Refund Policy and Terms of Service.