Known system state
Apply Windows updates, create a restore point, confirm free storage and close unrelated phone-service utilities.
Reliable USB path
Use a data-capable cable, a stable direct USB port and the connection mode specified for the device.
Job documentation
Record the device condition and back up data where possible before running a destructive or security-sensitive function.
Installation sequence
Do each layer once and verify it
Download from tsm-tool.com
Compare the edition, version, date and size displayed on the official page. Avoid mirrors and modified packages.
Scan and preserve the installer
Run your endpoint-security checks. Keep the installer’s original filename and record the version for troubleshooting.
Create a restore point
Driver packages can affect how Windows enumerates phones. A restore point provides a controlled recovery path.
Install only relevant drivers
Use the developer resource page and install the packages needed for your target platform and mode.
Launch and sign in
Confirm the application version, account identifier, activation term and credit balance.
Test recognition without a risky action
Connect a known device in the instructed mode and verify stable enumeration before selecting a service operation.
Official driver directory
Choose by platform, interface or manufacturer
The supplied developer drivers page groups the packages below. Open that live official directory for current links; do not install every package as a bundle.
Microsoft libraries
Runtime libraries and supporting Windows tools required by some desktop components.
Qualcomm, MTK and SPRD
Separate Qualcomm, MediaTek and Spreadtrum/Unisoc collections, plus a universal QCOM–MTK–ADB option.
ADB and libusb
Android Debug Bridge and libusb development/filter packages for workflows that explicitly require them.
OEM USB drivers
Samsung, Huawei, LG, OnePlus, Vivo, ZTE and LT packages are listed separately.
Common failures
Diagnose the layer, not the symptom alone
Device appears and disappears
Try a proven data cable, direct motherboard port, adequate battery level and the correct connection timing. Check Windows Device Manager during the transition.
Unknown or warning-marked device
Identify the hardware ID before installing another driver. Remove only the conflicting device entry you understand, then add the appropriate signed package.
Application cannot sign in
Check system date/time, network access, account credentials and service announcements. Do not disable security controls broadly.
Function is missing
Confirm the selected brand/model, current version, account access and connected state. Missing support is not fixed by random drivers.
Security tools: do not create permanent broad antivirus exclusions just to make an installer run. Verify the official source and file, isolate the service workstation, and use the narrowest exception permitted by your security policy only when justified.
Questions
What technicians ask before proceeding
Where should I download TSM Tool?
Use the official developer page at tsm-tool.com/download.
Do I need every phone driver package?
No. Choose the relevant platform, interface or manufacturer package from the official directory. Installing unrelated drivers can create conflicts.
Why should I use a dedicated service PC?
It limits driver conflicts, protects personal data and makes backups, restore points and troubleshooting easier.
What should I do if the phone disconnects repeatedly?
Check cable, USB port, battery, driver identity and the required connection timing before attempting any service operation.
Continue
Useful next steps
Ready for the next verified step?
Use the current supported-model catalogue, then choose the correct account product or ask distributor support.