Register directly with the developer
Open tsm-tool.com/signup, use an email you control and complete the required account verification.
Verify the exact identifier
Sign in once before ordering. Copy the username or email exactly as displayed, including punctuation and spelling.
Check the target device
Confirm the required model and operation. Activation should follow compatibility validation, not replace it.
Select the duration
Choose 3, 6 or 12 months based on workload and review the live official-distributor product notes.
Place one order
Enter the requested account details once and retain the order number. Do not submit duplicates while a valid order is processing.
Verify inside the current build
Sign in to the official application and confirm the account term and balance before beginning a job.
When something does not match
Use the symptom to find the owner
| Symptom | First check | Contact |
|---|---|---|
| Cannot register or verify email | Official signup and recovery flow | Developer account support |
| Payment completed but order pending | Store order status and receipt | Distributor order support |
| Wrong term or account after fulfillment | Order details and in-app account screen | Distributor promptly |
| Login works but model function fails | Model, firmware, drivers, operation and server | Technical support path |
Support packet
Send facts, not credentials
- Order number and purchase time
- TSM username or registered email
- Selected plan duration
- Current application version
- Redacted screenshot of account status
Renewal tip: record the activation date and visible expiration date after fulfillment. Schedule a review before the term ends so booked repair work is not interrupted.
Questions
What technicians ask before proceeding
Can the distributor create my TSM account?
Create the account yourself on the official developer site so you retain control of the email, password and verification.
What if I entered the wrong username?
Contact distributor support immediately with the order number. Do not place a second order unless instructed.
How do I know activation is complete?
Sign in to the current official build and check the account status, term or expiration shown in the application.
Does activation add server credits?
Not unless the live product explicitly says so. Treat activation and consumable server credits separately.
Continue
Useful next steps
Ready for the next verified step?
Use the current supported-model catalogue, then choose the correct account product or ask distributor support.